FAQs

Q. What is call back?

It is our ‘Car At Door’ warning service, which we automatically offer free of charge to all our customers. When your taxi is about to arrive we will call you (typically we’ll just give a couple of rings and then hang up) so you can get ready to meet your driver.

Q. How do I use this service?

1. First step enter 0115 9 625 242 into your mobile phone under the name ‘Taxi Outside’.
2. Once you have done this book your taxi in the usual manner on 0115 9 607 607 using your mobile phone and ask the operator to put your taxi on Call Back.
3. When your taxi is due to arrive your mobile will ring displaying ‘Taxi Outside’ and then cut off.
   Book your taxi using your home telephone on 0115 9 607 607 and ask the operator for the Call Back service.

When your taxi is due to arrive your telephone will ring and cut off. At this point you should make your way to the agreed pick up point.

Q. What is GPS dispatching?

Each DG car is fitted with a GPS positioning device that logs in with our control centre so we always know exactly where all the DG Cars are and whether they are occupied, on route or free for pick-ups.

Not only do we have one of the largest fleets in the region, which means that there is less waiting for a vehicle to become available, but we also use the latest GPS controlled dispatch technology to locate and dispatch the nearest DG Car to you, reducing waiting times yet again.

Q. How does in car CCTV help in community safety?

DG Cars in car CCTV scheme helped in reducing taxi crime. In car CCTV data is encrypted and can only be retrieved by police or professional organisations. CCTV recordings helped police in resolving many issues between the drivers and the passengers since DG has introduced this scheme.

We are proud to announce that we have been awarded ISO 9001